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Do You Need Any Help ? Kindly go through our FAQ
ORDERING
- Orders can be placed at anytime, however orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent out the following day.
- Orders placed on the weekend, will be sent out the following Monday
- Email/Live Chat hours are Monday – Friday from 9AM – 7PM PST
- Visit the “Products” page and review our products by clicking the product title.
- Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “PROCEED TO CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue a different payment option of payment if you can’t do crypto.
- Send your Payment and make sure it was processed. We will then process and ship your order.
Yes we ship worldwide.
We do not have a minimum order, however orders less than $150 will be charged a flat rate of $20 for shipping.
Double check your email was inputted correctly then check your junk folder.
All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.
SHIPPING
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Payments accepted before 1PM PST, will likely be sent out same day, payments accepted after 1PM PST will be sent the following day. Once the Shipping Carrier has scanned the package, we will provide you with your tracking in an email.
It can take up to 48 hours for tracking numbers to be updated with Shipping Carrier. If after 48 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 9AM PST – 7PM PST.
- If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us through email.
- You will then file a trace with the Shipping Carrier in an attempt to locate your package.
- Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be on route to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
- We cannot issue refunds due to the lateness of the package as that is solely due to the Shipping Carrier and is not within our control.
- We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
- There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct. - This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)
Package Arrival
Once you receive your package please take videos and photos of you unboxing the product to ensure that you received everything you’ve order and the weight is correct.
If there is any discrepancies please send videos and photos to sales@buycodeinesyrup.com
Signature is not required, however if you wish to do so, we are not held liable once your tracking shows “Delivered”.
BUY CODEINE SYRUP is not held liable for lost or confiscated packages in the Yukon, Northwest Territories, etc due to a high theft rate.
INCORRECT SHIPPING ADDRESS
In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the package as BUY CODEINE SYRUP is not able to retrieve any packages back for resends. Please ensure your address is correct and any UNIT NUMBER or PO BOX is included in the address. BUY CODEINE SYRUP is not liable for any orders that have shipping address issues.
UNCLAIMED PACKAGES
If the package is not picked up from the post office in a timely manner, we will not be responsible for the package. We will not be able to reship or reimburse you for any unclaimed packages
Concentrates and edibles can soften or melt during shipping in the summer heat. Rest assured, they remain safe to consume.
During winter months, concentrates and edibles may freeze while in transit. They are still completely safe to consume.